Offering the best post-sales support is one of the precepts in Devex's business model, for we believe we are partners in the success of your mining undertaking.
Being part of the success of your mining undertaking is being present in each moment, be it a successful or a difficult one, helping, clarifying doubts and solving problems throughout the way.
This is why we work so as to grant you 24/7 access to a Devex professional.
How it works

We have a computerized center that registers and manages each request made. Through this center, services are monitored by both the service team and the clients. It is a fantastic tool that offers transparency and agility in services.
It is also possible to access a Devex professional over the phone or the internet, via e-mail or MSN. Another possibility is to have a Devex professional at site during working hours on weekdays.
A phone line is available 24 hours for any request made in non-working hours, including holidays and weekends.
In order to guarantee high quality in support services, our professionals are regularly assessed by clients and occasional deficiencies are dealt with, aiming greater professionalism and service quality.

Advantages
• Intended to being a partner in day-to-day mining activities, rather than a mere call center operator.
• Quick and efficient services carried out by people, rather than machines
• At-site services, when needed
• Continuous performance assessment
Click here to go to Devex support page.